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The Buyosphere Secret Shopper Training Video March 8th, 2011
Please click on the link below to view the secret shopper training video.
Thank you for watching!
The Unsecret Shopper Radio Show For Saturday February 18th, 2011
Hello shoppers…
Greetings, kind listener, or listeners if you brought a friend.
The Unsecret Shopper Radio Show For Saturday February 19th, 2011
(Left click to listen, right click to download, don’t click to not hear)
Today’s show includes interviews with Dan Wolf, CEO of Cape Air, and Jim White, VP of Guest Satisfaction for the Isle of Capri Casinos.
Both companies provide excellent customer service. Both men will tell you how they do it, and why.
I also give away a two nights stay at Casino Hotel in Waterloo, dinner for two at Otis and Henry’s Bar and Grill and $100 cash.
(Congratulations to my winner, Leila Draper of West Des Moines – she was caller #9. Nice job, Leila! Enjoy your stay – just don’t come back wearing a barrel.
)
Today’s radio show (and this blog post) is my last for a while; my main focus for the next six months will be to work on customer service with the 1,200+ employees of the 12 Des Moines area Dahl’s Foods stores. The quality of their smiles and greetings and engagement and thanks yous is already good. We want to make it transcendent, which is a whole different ball game.
If you don’t think you’ve ever had “transcendent” customer service, especially in a grocery store, then stop in to a Dahl’s store over the next few months, and see if we’re transcending – then let me know, okay?
Most radio show hosts don’t voluntarily leave their shows; it’s usually the Program Director saying, “Hey, uh, Jonnie? Grab your coat and come into my office, will ya?”
Been there. Done that. Had food stamps (sold separately).
This time, I’m grabbing my coat because I want to, and stepping away from the mic because I need to. For a while.
Thank you so much for listening. See you back here this Fall.
Jonnie Wright is a customer service evaluator and trainer, professional secret shopper, marketing strategist and host of The Unsecret Shopper Radio Show, Saturday mornings 8-9am, on 1350, KRNT.
Click to be taken to Jonnie’s Facebook page
Click to be taken to Jonnie’s Twitter page
Click to be taken to Jonnie’s blog
Click to email Jonnie (jonnie@theunsecretshopper.com)
The Unsecret Shopper Goes On Hiatus
Hello shoppers…
Every blogger wants to believe that the readers who read their blog will surely keel over and die if the blogger stop blogging. Just like every radio show host likes to think that the people who listen to their show, will burst into flames if the host stops hosting.
As I step away from the laptop and the microphone for a while (after Saturday’s radio show), I’m mature enough to understand the actual ramifications of what I’m about to do: everyone will perish.
This stop for The Unsecret Shopper Media Train comes as the responsibilities of my “other” job are about to increase six-fold.
Currently I do weekly customer service training for a dozen clients in Iowa, Missouri and New York. That includes Dahl’s Foods – I do training at six of their twelve stores. Starting March 1st, the other six will be added. (The soon-to-be-new Ames Dahls will be #13, some time closer to summer.) So I’ll be traveling from Dahl’s store to Dahl’s store throughout the week – from the store at 50th and EP True Parkway, to the store on East 33rd, to the store in Ankeny, to the store in Johnston, to the store in Waukee, to all the stores in-between – conducting hour-long (employees say it feels longer) training sessions with hundreds and hundreds of staff. There’s also the army of secret shoppers I interview each week, who shop the stores. (Their testimony is used in training.)
Yes, it’s a lot of work, and a lot of responsibility. It’s also a tremendous honor to work for one of Des Moines’ landmark companies. And it’s a heck of a lot of fun.
Blogging, it turns out, is also a lot of work; in fact, it has a lot in common with customer service training, except the pay (It doesn’t). The average post takes me 12 hours to write, not including the time I spend secret shopping the stores. There’s also the weekly Unsecret Shopper Radio Show, which requires hours of prep work.
Then there’s all the time I spend whining.
As much as I enjoy writing a blog and hosting a radio show, it pales in comparison to helping a great company improve its already-good customer service.
So that’s what I’ll be focusing on, for a while.
This will be much harder for you than it is for me (as I cry hysterically as I write this). Dry your eyes (Jonnie). I’ll be back this fall, writing the blog and hosting the radio show.
Meantime, please do this for me: Do not accept bad customer service from any employee or any store, any time, anywhere.
You deserve better. We all do.
Thank you for giving me more than I deserve – whether you are a reader, or a listener.
See you again. And soon.
Jonnie Wright is a customer service evaluator and trainer, professional secret shopper, marketing strategist and host of The Unsecret Shopper Radio Show, Saturday mornings 8-9am, on 1350, KRNT.
Click to be taken to Jonnie’s Facebook page
Click to be taken to Jonnie’s Twitter page
Click to be taken to Jonnie’s blog
Click to email Jonnie (jonnie@theunsecretshopper.com)
The Unsecret Shopper Radio Show For Saturday February 5th, 2011
Hello shoppers…
As you prepare for takeoff (off the couch) and fly to your friendly neighborhood (Dahl’s) grocery store to stock up on chips, dips, meats, treats (and Tums) of all sizes, shapes and flavas in preparation for Sunday’s Steelers/Packers Superbowl tilt, please enjoy this pre-flight audio:
The Unsecret Shopper Radio Show for Saturday February 5th, 2011
(Left click to listen, right click to download, don’t click to not hear)
In today’s show, I give a 10,000 foot (over)view of Thursday’s secret shopper review of The Des Moines Airport, United Airlines, the TSA and flying in general.
I talk with Roy Criss, Air Service PR Manager for Des Moines International Airport, about the facility’s recent renovation, plus who to complain to if your flight is late, your car got ticketed or a TSA agent made you cry (hint: it ain’t the airport).
I also chat with Tony Garcia, VP of local markets for Regionalhelpwanted.com, about those great Des Moines Help Wanted ads, and why the site works so well, for employers and potential employees alike.
I’ll close out the show with Jeff Graham, mayor of Watertown, New York. Jeff talks about why everybody in Watertown seems so happy, even though they’re 30 miles from Canada and 1500 miles from Florida.
I hope you are happy wherever you may be, and regardless of the outcome of tomorrow’s game.
As a Dallas Cowboy fan, I will not be.
My prediction: Steelers 27, Pack, 21.
Shadup.
Jonnie Wright is a customer service evaluator and trainer, professional secret shopper, marketing strategist and host of The Unsecret Shopper Radio Show, Saturday mornings 8-9am, on 1350, KRNT.
Click to be taken to Jonnie’s Facebook page
Click to be taken to Jonnie’s Twitter page
Click to be taken to Jonnie’s blog
Click to email Jonnie (jonnie@theunsecretshopper.com)


























