Who We Have Helped

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For more information about our Buyosphere Training Programs and how they can positively impact your business, please provide the following information and we will contact you within 24 hours:

 

 

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“Lorri’s approach to training for our employees is professional yet creates a personal connection with the individual. This along with follow through creates results. I would strongly recommend Lorri to all seeking to provide top level customer service.”

– Ron Haugen, Former President, Westside Auto Pros, Clive, Iowa

 

“Our marketing company does a good job of getting the phone to ring. The Buyosphere does a great job of teaching us what to do once the customer is there.”

-Steve Clausen, owner, Clausen Automotive, Madison, Wisconsin

 

“Buyosphere training really helped me turn things around. I love your great insights and ideas!” 

– Andrew Meinzer, Meinzer Law Firm, Torrance, California

 

“In all the training I’ve done, Buyosphere training has the best pathway with the accountability model for success, out of anybody. The way you guys do it is bar none the best I’ve seen, ever.”

– Travis Troy, Owner, Honest Wrenches, Des Moines, Iowa

 

“Prior to working with The Buyosphere our company had a lack of direction and was inconsistent in managing customer phone calls. After working with The Buyosphere for more than three years we have seen significant improvements including consistency in our style of customer service, and an increase in our gross profit. (Buyosphere VP of Operations) Lorri Cooper has also done multiple on-site workshops and seminars that were highly inclusive and the training was inspirational and energizing.  Time management was good and the team building activities really brought our staff together. The Buyosphere team has been flexible and has tailored their approach to meet the needs of our company.  I would recommend them to anyone interested in expanding their training needs.”

-Brent Kniesel, Owner, 3 Kniesel’s Auto Service Center locations in the Greater Sacramento area

 

“I would highly recommend The Buyosphere training for those engaging with customer service. Their tools and training are second to none.”

-Randy Pickering, Owner, Pickering’s Auto Service, Lakewood and Arvada, Colorado

 

“The Buyosphere team did a great job in creating scripts, listening to our calls, and coaching our team.  I would highly recommend them!”

– Chris Garman, President, Wilhelm Automotive Service Centers, with 7 locations in the greater Phoenix area

 

“We have seen a significant increase in ARO and sales at our shops. Our people are much better at answering the phone and better at selling the work. It has been a great relationship and I have recommended Jonnie’s program to many shop owners and will continue to do so.”

-Rich Fearing, Multiple Shop Owner, Greater Minneapolis

 

“The Buyosphere Program is a multi-faceted program designed to raise the monthly average repair order, and that’s exactly what it has done. Simply put, The Buyosphere works!

-Joe Allardt, Multiple Shop Owner in Florida and Ohio

 

“The Buyosphere has an almost ‘x-ray vision’ in understanding and teaching how to improve the experience each customer has with us.”

-John Ludwig, Owner, Precision Automotive, Endicott, New York

 

“There is not a ‘cookie cutter’ approach to The Buyosphere program. Their flexibility and understanding, as well as thoughtful input, has made our relationship successful.”

-Scott Politte, President, Stivers Ford Lincoln, Waukee, Iowa

 

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“By far, one of the more refreshing clinics I’ve ever attended! Forget about what you’re selling. The important thing is to ‘make your customers happy.’ Jonnie’s simple philosophy on how to enhance the customer service experience will make an immediate impact on any type of business. He will inspire you to run your business and conduct your life in a way that sets you and your company apart from the rest.”

-Kurt Barton, Aftermarket Sales, Factory Motor Parts

 

We retained The Buyosphere to train all of our 38 Midas store managers at our annual manager’s convention in Kansas City. Sales, profits and the customer service experience at our stores began to improve immediately! If you want to really make your place of business the “go to” destination in your community based on referrals and word-of-mouth, then sign on with Jonnie Wright and The Buyosphere.”

-Russ Gibson, Former Owner/Vice President, Midas/Auto Systems Experts

 

“After experiencing training from The Buyosphere, I have seen Jonnie and Co. build trust and relationships with my Service Advisors that created an atmosphere in our front office of ‘teamwork and happiness’ like we had never experienced in the past 10 years! That change in turn fostered better relationships with our valued Customers and Technicians!! And, as you may have guessed, those positive relationships have led to both higher than normal sales, ARO’S and profitability. So if you feel you haven’t reached perfection at your front counter yet, this program may be for you!”

-Garry Plimmer, Owner, Garry’s Automotive, Boise, Idaho

 

“Jonnie has a brilliant marketing mind. He came to us with a unique strategy for rebranding our dealership. We implemented the strategy and have been extremely happy with the results.”

-Bruce ShimKat, President, ShimKat Motors, Fort Dodge, Iowa

 

“Working with the Buyosphere Team was one of the best investments we made for our business. They educated our staff to establish new habits, higher levels of performance and a better way to communicate with our customers and each other. They helped us create a culture of putting the customer first. The Buyosphere Team has made it a joy to answer the phone.”

Carl and Maureen Hutchinson, Owners, Complete Automotive, Springfield, Missouri

 

“The best of all the seminars I attended.”

 

“Jonnie is an extremely enthusiastic speaker. Really pumped me up and I am already using several of his ideas. Thank you, Jonnie Wright!”

 

“Great engagement of audience and several powerful truths about people and business. Left me moved to change for the better.”

 

“A session like this should be offered at future NAPA meetings.”

 

“I have never heard these ideas delivered like this before. Powerful, moving presentation. I will never forget it.”

 

“Tons of takeaways. I am going to take this information back to our shop and start implementing some of these points right away. Jonnie is a great presenter.”

 

“Lorri is a great instructor, always upbeat and respectful of time. Also really enjoy connecting with, and hearing perspective from, other auto repair professionals.”

 

“I really appreciated the class and would like to say that it opened my eyes to a different perspective. Hoping to implement these learning skills in my everyday life.”

 

“Lorri is always positive with good examples and she is knowledgeable.”

 

“The class stays on track and maintains my interest. The instructors are very passionate about the course. They use great communication skills and are good listeners.”

 

“I’ve enjoyed being able to see that all shops seem to have the same challenges, and learning to resolve issues that come up when working with customers.”