Hello shoppers… Many, if not most businesses use security cameras, to protect employees from being assaulted by customers. Businesses rarely use those same cameras
Hello shoppers… It’s time to reveal the answers to The Customer Service Pop Quiz. 92 people took the quiz and emailed me their answers.
Hello shoppers… There are three places in the Universe so visually stunning and emotionally transformative, they require no level of customer service to be enjoyed: The Grand Canyon, The
Hello shoppers… If you watched the Academy Awards last night, you saw one of the best examples of customer service you’re likely to see
Hello shoppers… With the long week over and the weather improving, you’ll probably be getting out of the house, blowing the
Hello shoppers… Today I’m launching a new feature called “The Unsecret Shopper Goes Shopping.” Each week I’ll select a business at random, secret shop