On-Site Training

Lorri presenting small group    training pic.JPG    training pic 2.JPG

Our dynamic staff of customer service and sales coaches are available to your company to teach half-day, full-day, or multiple days of in-service to your team of superheroes! The in-service topics are individualized and based on your team’s needs.

Some of the topics we have taught to groups of employees include the following.

  • Seeing Yourself as a Customer Service Super Hero!
  • Improving Team Dynamics and Communication
  • Stress Management and Reduction
  • Wowing the Caller from Start to Finish
  • Applying a Super Hero Sales Approach
  • It’s ALL About Building Relationships
  • Improving Company Culture
  • Improving Personal and Company Accountability
  • Increasing Car Count (and/or Foot Traffic)
  • Building a Stronger Brand
  • Writing and Implementing SMART Goals
  • Understanding and Meeting CORE Competencies
  • System and Root Cause Analysis and Problem Solving
  • Understanding the Power of Emotions
  • Getting the Customer in the Door/Building and Maintaining Loyalty
  • Empathy Training, Including How to Turn Around an Angry Customer
  • Turning Price Shoppers into Customers
  • Applying Maslow’s Hierarchy of Needs
  • How to Handle Objections
  • A Fresh Take on an Old Topic: Marketing
  • WOWing the Customer with Soft Skills


For more information and pricing on in-person training contact Lorri Cooper at 515-360-6970, or complete the on-line form below.