Category: Uncategorized

I have been fired and more than once, thank the Lord. The people who terminated me were (W)right to do so. I was falling short

This is really gross but really important. Walk into your customer bathroom (W)right now. Take a piece of toilet paper, get it wet and drag

I love to share this true story because what happened had a ripple effect that continues to this day. It is not a small ripple, like

Think you have killer phone skills? Groovy! Convinced you and your shop employees are all that and a bag of chips at answering the phone and

“Check engine” lights have a job to do and that is to FREAK US OUT and make us think we are going to die, and

People who work in auto repair shops see their job as basically one thing: fix the car. That makes sense. There is usually some version of