Does your company have a recruiting problem? Here is a perspective on the REAL problem.
Author: Jonnie Wright
I am the President and CEO of The Buyosphere, a customer service and sales training, recruiting and marketing company headquartered in Des Moines, Iowa.
The Power of Being Canned
I have been fired and more than once, thank the Lord. The people who terminated me were (W)right to do so. I was falling short
Does Your Customer Bathroom Pass The “Wet Toilet Paper” Test?
This is really gross but really important. Walk into your customer bathroom (W)right now. Take a piece of toilet paper, get it wet and drag
The Convenience Store Clerk Who Saved A Life
I love to share this true story because what happened had a ripple effect that continues to this day. It is not a small ripple, like
Not Recording Your Shop Calls? You Don’t Know What You Don’t Know
Think you have killer phone skills? Groovy! Convinced you and your shop employees are all that and a bag of chips at answering the phone and
Secret Shopping Tuffy Auto Service Center
“Check engine” lights have a job to do and that is to FREAK US OUT and make us think we are going to die, and
