Hello shoppers… I suppose it was inevitable – I received a call today from a very upset Mark Rogers. Before I get to our conversation,
Author: Jonnie Wright
I am the President and CEO of The Buyosphere, a customer service and sales training, recruiting and marketing company headquartered in Des Moines, Iowa.
Toyoda vs Mark Rogers vs Tiger: APOLOGY SMACKDOWN 2010!
Hello shoppers… And WELCOME to Apology Smackdown 2010! Today, 3 mea culpas will go head to head to head for the
Legends, The Fall – Think Toyota But With Salad
Hello shoppers… When Toyota suggested to customers that floor mats were to blame for their stuck accelerators (like when the nurse at the Post Office where my
Great Customer Service Feels Like Grandma’s House
Hello shoppers… If talking to a mall store employee has as much appeal to you as yanking your nose hairs with tweezers, your misery has company. A
Is That Processing On Your Face Or Are You Just Unhappy To See Me?
Hello shoppers… Look at yourself in a mirror. Go ahead, do it right now. I’ll wait. So what did you see? A smile? Tears, because you
Have You Driven A Toyota (and survived) Lately?
Hello shoppers… I was driving my Prius just now when the steering wheel came off in my hands so before the wrecker gets here
