Does Your Customer Bathroom Pass The “Wet Toilet Paper” Test?

This is really gross but really important. Walk into your customer bathroom (W)right now. Take a piece of toilet paper, get it wet and drag it along the floor a few inches from the base of the toilet (just as I did in the caption picture, at this auto repair shop in Des Moines). If it comes up dirty, your business is losing business.

As for your employee bathroom? It should be just as clean if not cleaner than your customer bathroom. Treat your employees like your best customers.


Jonnie Wright is President and CEO of The Buyosphere and Buyosphere University, a team of coaching professionals dedicated to helping shop clients improve their numbers, their culture, their brand and their impact. Our Buyosphere team works with hundreds of businesses across the country on the art and science of delivering exceptional service to their customers and their employees, for the greater good of us all.

To find out more about what The Buyosphere and Buyosphere University can do for you and your business, contact Jonnie at:


cell: 515-480-4190

web site:

twitter: @unsecretshopper

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s