Podcast: The Unsecret Shopper Radio Show For Saturday August 28th, 2010


   
Hello shoppers…
Ahhh the dog days of Summer...

 

…and listeners to The Unsecret Shopper Radio Show. 

If you were too busy doing the former to do the latter, I can help you with that: 

 

The Unsecret Shopper Radio Show for Saturday August 28th, 2010 

(Left click to listen, right click to download, don’t click to not hear) 

 

Today’s show includes a look back at Atomic Shopping Bomb 2010, aka my Secret Shopping trip to American TV and Appliance – the gory details of which you can read by clicking this sentence. 

You’ll also hear a conversation with Claudia Neumann, Call Center Operations Manager for Mid-American Energy, a company that excels at providing great customer service. 

Think Facebook and Twitter are only for young punks? I take a look at the latest poll numbers released on Friday concerning the explosive use of social media by people over 50 – and how businesses can benefit. 

Plus, have you ever wondered how good the customer service is overseas? Sally Case, a longtime French teacher in the Ames School District, shares her shopping and living experiences in France. 

Meantime, may you experience something this weekend that’s hopefully not at all foreign: lots of retail smiles from happy employees who are thrilled to help you…because you deserve it.  

Until Monday – bonjour.  

     

Jonnie Wright is a customer service evaluator and trainer, professional secret shopper, marketing strategist and host of The Unsecret Shopper Radio Show, Saturday mornings 8-9am, on 1350, KRNT.      

   

Ways to contact Jonnie:

   

Click to be taken to Jonnie’s Facebook page   

Click to be taken to Jonnie’s Twitter page   

Click to be taken to Jonnie’s blog   

Click to email Jonnie (jonnie@theunsecretshopper.com)   

Phone: 515-480-4190    

 

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