I visit this Kum & Go in Waynesville Mo. a lot as it is close to my home, however there continues to be expired items here. I have brought it to the attention of different employees, one in specific told me it wasn’t her job to deal with expired items it was day times job. This item being a gallon of milk, my response to her was oh I’m sorry I didn’t know it was my job to find your expired milk. Last night 4 Dec 11 I was at the store and again found expired items, to make a valid point I went through a majority of the items in the store, and after finding a few was given a bucket by an employee to put the items in. When I had left I had found 50 or more items that were expired, I am honestly not trying to get anyone fired but someone needs to make them have more attention to detail, especially since the day manager had signed off saying all expired items were checked for. I also asked for the DM’s number to contact him and was told the employees did not know his number, so I asked for the CEO/Presidents number and again was told that information was not known. This is not the first time I or other customers have found expired items, in fact the milk was the biggest thing recently leading the managers to say it had been resolved. And would not happen again as they know they can’t sell expired milk, last night alone I found 4 1/2 gallons of expired milk. I have pictures of some of the stuff as well as I am supposed to meet one of the managers tonight 5 Dec 11 at 1800, having children I do not appreciate being told it is not employees jobs to check for expired items. And if this is not fixed I will make sure it is known to everyone around this store, no this is in no way a threat however it is unacceptable for a gas station trying to be number one in the country.

V/R
SPC Clancy, John
NCOA S-1

That is a lie. Not any one of the Walmarts within the Des Moines area are helpful at all. My mother shopped at the one on 8th street and people pee in the sinks there or what have you. It has been a violator of many incidences involving human waste matter! The employees at the Jordan Creek location could care LESS about your experience there. They are just as dirty, if not dirtier than the ones at the 8th street location. Not only that, their managers there are snobby as hell and unwilling to be that helpful and just make it look like they are. The deli, customer service and reliability standards there suck! Also, bathrooms are not well-kept most of the time, and sometimes they have stalls which have been taped up with duct tape with human waste matter still in the pot and the entire restroom literally reeks of poo. So how bout that about your “good experience” at Jordan Creek Walmart? And 14th Street is no better, it’s like you go in there and not get help, the managers there don’t care either and it’s filthy the same as the one at Jordan Creek.

Seems we can’t get any decent Walmarts HERE. Let’s make more Super Target stores, since they obviously know how to keep their restrooms clean, help you in the store, and have better quality items anyhow even though it’s a few cents more. I would rather shop there!

I’m not looking for information from employees, I’m looking for affirmation. By marginalizing their existence – by waiting “nearby” as you suggest, retail employees risk “working” themselves out of a job, and eliminating an entire sector of the working class. If all we’re shopping for is the information about the stuff and the stuff itself, then there’s no need for human beings. No need for a handshake, a hello and a smile. No need for someone to tell us we look good, or that we’ve made a good choice, or that they use it too. Eliminate the affirmation. Pile the crap on shelves, set up computer kiosks throughout the store and eliminate employees altogether. And while you are at it, eliminate brick and mortar stores entirely. Order everything from your couch, at home. Build robots to oversee the organizing and delivery of merchandise stacked inside huge warehouses. Make it about the stuff, the whole stuff and nothing but the stuff, so help you, Walmart. Your “under 30″ world is cold and distant and gray, a Stephen King horror story. It’s Blade Runner, realized. Eventually the worker robots will become consumers, too, and there will be no need for color and taste and smell and feel, no subtlety, no art, no nurturing, no affirmation – no humanity.

So if someone is kind to you, smiles at you, greets you and asks you an open-ended question in a retail setting, don’t assume they’re trying to sell you. Maybe they just want to help you. And “wanting” is something still uniquely human – at least for now.

As for preaching the praises of American TV. I’m sorry, but I have to disagree with you completely. The store I am referencing is a different one than the one reviewed, in a different state actually, however I can personally speak to customer service problems. Problems much different than the social interactions of the employee’s and perspective customer.

In addition to the problems I am having with the store in my area, I too experienced nearly everything that Jonnie calls them out on, and I too found myself rather turned off by the shopping experience. It will be a very long time, if ever, before I return to purchase something at this retailer.